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Refund Policy



  • You can return your product(s) to the SpyEyes within a week; (07) days of delivery by placing a "Cancel Order" request by email to
  •  Returns will only be accepted for unused product(s) and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of CANCEL ORDER request.
  • Products must be returned in brand new and unopened condition with all the original packing, tags, inbox literature, scratch card, freebies and accessories.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no damage of products during transit. 
  • The returned products are subject to verification and checks by SpyEyes ( A unit of SRPL) in order to determine the legitimacy of the complaint / return.
  • All eligible refunds against Cancellation or Returns of Orders will be subject to deduction of 3.5% Transaction Fee of the Product Price paid, to cover Banking, Transaction charges and Surcharges. Additionally, SpyEyes ( A unit of SRPL) will deduct Shipping and Handling Charges and the balance would be refunded to you. 
  • By requesting a refund the SpyEyes ( A unit of SRPL) is given to understand that you agree to the charges and terms set forth herewith.
  • All refunds will be completed within 7-21 working days via a reversal or payment to your account or via cheque, depending on the current circumstances as determined by SpyEyes ( A unit of SRPL).
  • The cost for returning the package must be borne by you.